Find answers to common questions about our healthcare services
We accept most major insurance providers including Aetna, Blue Cross Blue Shield, Cigna, United Healthcare, Humana, Medicare, Medicaid (in participating states), and many regional plans. Before your first visit, we verify your coverage and explain any copays, deductibles, or out-of-pocket costs upfront so there are never surprises. For uninsured patients, we offer competitive self-pay rates and flexible payment plans. Contact our billing department for specific questions about your coverage.
Telehealth visits are simple and secure. After scheduling, you'll receive a link via email or text message. Click it at your appointment time to enter our HIPAA-compliant virtual waiting room. Your provider joins shortly, and you'll have a face-to-face video conversation just like an office visit. You can share photos of visible symptoms, discuss concerns privately, receive diagnoses, and get prescriptions sent electronically to your preferred pharmacy. All you need is a smartphone, tablet, or computer with camera and internet access.
Yes! While our primary care physicians handle most health needs, we maintain strong referral networks with top specialists across every field including cardiology, dermatology, orthopedics, neurology, gastroenterology, endocrinology, psychiatry, and more. When specialist care is needed, we coordinate referrals, share your complete medical records securely, communicate directly with the specialist about your case, and integrate their recommendations back into your ongoing care plan. You stay connected to us as your healthcare home while accessing whatever specialized expertise you require.
We prioritize thoroughness over speed. New patient comprehensive evaluations typically last 45-60 minutes allowing adequate time for complete history gathering, examination, discussion, and initial planning. Follow-up appointments generally run 20-30 minutes depending on complexity. Telehealth visits average 15-20 minutes for straightforward concerns but extend as needed. Nutrition consultations are 45-60 minutes initially with 30-minute follow-ups. We never rush you out—if your concern requires more time, we ensure you receive it.
Absolutely. All our weight management programs operate under direct physician supervision with regular monitoring of vital signs, laboratory values, medication effects, and overall safety markers. This distinguishes us significantly from commercial weight loss centers staffed by non-medical personnel. Our doctors evaluate whether prescription medications like GLP-1 agonists (Semaglutide, Tirzepatide), phentermine, or other FDA-approved options are appropriate for your situation, prescribe and monitor them closely, adjust dosages based on response and side effects, and manage any complications promptly. Safety is always our foremost priority.
Please bring a valid photo ID, insurance card(s), list of current medications including dosages, any relevant medical records from previous providers, recent lab results if available, and a list of questions or concerns you'd like addressed. If you've been tracking symptoms, blood pressure readings, blood sugar logs, or other health metrics, bring those too—they're incredibly helpful. Arrive 15 minutes early to complete registration paperwork, or complete intake forms online beforehand through our patient portal to save time.
Yes! We love caring for patients of all ages from newborns through seniors. Our team includes pediatric-trained providers offering well-child visits, vaccinations according to CDC schedules, developmental screenings, school and sports physicals, treatment of childhood illnesses, growth monitoring, adolescent health discussions, and parental guidance on nutrition, sleep, behavior, and safety. Creating positive healthcare experiences early helps children develop lifelong healthy attitudes toward medical care. Family membership plans make covering everyone's needs especially convenient and economical.
Through our secure patient portal accessible via web browser or mobile app, you can view your complete medical history, laboratory and imaging results (often posted same-day with provider notes explaining findings), upcoming and past appointment details, vaccination records, prescription information, billing statements, and educational materials tailored to your conditions. Download or share records with other providers as needed. Request prescription refills, message your care team securely, schedule appointments, and update personal information—all from your phone or computer anytime, day or night.